The math
- A med-spa client relationship reaches five figures in lifetime value, and medical-aesthetic patient acquisition runs $150–$400 per booked consultation (FocusRunner).
- About 62% of small-business calls go unanswered (Aira) — and the spa version is structural: the front desk doubles as treatment staff.
- 85% of callers who reach voicemail never call back (Aira).
"One consult call that rings out can be a five-figure client choosing the next spa on the list — and the caller who hits voicemail doesn't call back more than four times out of five."
How she handles your calls
A new client calls mid-procedure → consult booked into your real calendar, read back to confirm. A regular wants their next treatment → booked, or added to the waitlist. A friend-and-friend booking → both names and numbers captured. Anyone who asks for a person → transferred instantly.
The boundary is the feature: she's scheduling-and-FAQ only. "Does it hurt," "is there downtime," "am I a candidate" all get the same graceful line — "the provider covers that at your consult; want me to book it?" No medical advice, no suitability claims, no PHI beyond the booking. That's engineered, and it's what your compliance reviewer wants to hear.
Quick answers
"How much is that treatment?" She quotes only ranges you've approved; exact pricing is set at the consult. She never improvises a number.
"Am I a candidate?" Always deflected to your provider — warmly, with a booking offer attached.
"Can I talk to a person?" Instant transfer, zero resistance, any hour.