Privacy Policy

Effective Date: July 7, 2026

This Privacy Policy explains how Titan Pulse LLC ("Titan Pulse," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit titanpulse.io, use our AI marketing services, or interact with our systems. It also outlines your rights under major privacy regulations, including the GDPR, CCPA/CPRA, and other applicable laws.

If you do not agree with this Privacy Policy, please do not use our services.

1. Company Information

  • Company Name: Titan Pulse LLC
  • Website: titanpulse.io
  • Contact Email: [email protected]
  • Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

2. Services Covered

This Privacy Policy applies to all Titan Pulse services, including: AI voice agents, AI chatbots, marketing automation tools, digital marketing services, and third-party integrations (e.g., GoHighLevel, Twilio, OpenAI, Google Analytics).

3. What Data We Collect

We collect information from our clients and from our clients' customers as necessary to deliver our AI and marketing services.

3.1 Data We Collect from Clients

  • Full name
  • Email address
  • Phone number
  • Business name & business information
  • Payment information (processed via third-party payment processors)
  • Account login details
  • Communications and support inquiries

3.2 Data We Collect from Client Customers

Our AI voice agents, chatbots, and automations may collect:

  • Names
  • Email addresses
  • Phone numbers
  • Customer inquiries
  • Order or reservation details
  • Call recordings
  • Call metadata (timestamps, call duration, caller ID)
  • Chat transcripts
  • User behavior data when interacting with chatbots

3.3 Automatically Collected Data

When accessing titanpulse.io or certain services:

  • IP address
  • Browser type and device information
  • Referring URLs
  • Pages visited & usage patterns
  • Cookies and tracking technologies

3.4 Cookies and Tracking Tools

We use cookies, pixels, and analytics tools such as Google Analytics to analyze website traffic, improve user experience, and personalize marketing. Users may opt out of cookies via browser settings.

4. How We Use Your Data

We use collected data to:

  1. Deliver and improve AI voice agents, chatbots, and marketing automation features
  2. Personalize and optimize AI system responses
  3. Set up and manage client accounts
  4. Provide customer support
  5. Process payments (via Stripe, PayPal, or other processors)
  6. Improve website performance and analytics
  7. Help clients manage communications with their customers
  8. Maintain security and prevent fraud
  9. Send important service updates and marketing communications

4.1 AI-Specific Data Usage

Titan Pulse uses client and customer data to train, customize, and optimize AI voice and chatbot systems, improve accuracy of automated responses, and enhance workflow automation. We do not use your data to train public or shared AI models.

5. Legal Bases for Processing (GDPR)

We process personal data based on: contract necessity (providing purchased services), legitimate interest (improving services, detecting fraud), consent (cookies, certain marketing activities), and legal obligation (record keeping, compliance).

6. How We Share Data

6.1 Third-Party Service Providers

Including but not limited to: GoHighLevel (CRM & marketing tools), Twilio (communications infrastructure), OpenAI (AI processing), AWS / Google Cloud (data hosting & storage), Stripe / PayPal (payment processing), and Google Analytics (analytics & tracking). These providers process data on our behalf and are bound by contractual privacy obligations.

6.2 Legal Requirements

We may share data if required by law enforcement, court orders, or applicable legal regulations.

6.3 Business Transfers

In the event of a merger or acquisition, your data may be transferred as part of business assets. We never sell personal data.

7. Data Retention

We retain personal data only as long as necessary to provide services and meet legal, tax, or accounting requirements.

  • Client account data: retained for the life of the account + up to 2 years
  • Call recordings: default retention is 12–24 months unless otherwise requested
  • Chat transcripts: retained for service delivery; customizable by client
  • Cookies and analytics: per browser or tool settings

Clients may request earlier deletion.

8. How We Protect Your Data

We implement industry-standard administrative, technical, and physical safeguards, including encrypted data storage, secure cloud infrastructure (AWS / Google Cloud), access controls and authentication, regular security audits, and firewall and threat monitoring systems. No method of transmission is fully secure, but we take reasonable steps to protect your data.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to U.S.-based servers. We rely on Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and other safeguards required under GDPR.

10. User Rights

Depending on your location, you may have rights including:

Under GDPR (EU/UK)

  • Access your personal data
  • Request deletion ("right to be forgotten")
  • Correct inaccurate information
  • Data portability
  • Restrict processing
  • Object to processing
  • Withdraw consent

Under CCPA/CPRA (California)

  • Right to know what data is collected
  • Right to delete personal data
  • Right to correct data
  • Right to opt out of data sharing/sale
  • Right to non-discrimination for exercising rights

To make a request, contact: [email protected]

11. Data Deletion & Deauthorization

You may request deletion of your personal data from Titan Pulse systems at any time, whether you are a Titan Pulse client, a customer of one of our clients, or a user who connected to Titan Pulse through a third-party platform (for example, a Facebook/Meta or Google account or app connection). Deauthorizing or removing a Titan Pulse app or integration from a third-party platform does not automatically delete data we already hold; use the instructions below to have it deleted.

11.1 How to Request Deletion

Email [email protected] with the subject line "Data Deletion Request". Please include the name, email address, and/or phone number associated with your data, and (if applicable) the platform or service you connected through, so we can locate your records. There is no fee for making a request, and you will not be discriminated against for exercising this right.

11.2 What Happens Next

  1. We acknowledge your request by email.
  2. We verify your identity using the contact details associated with the data, to protect against fraudulent requests.
  3. We delete your personal data from our systems — including our CRM (GoHighLevel), messaging and communication logs, and email records — within 30 days of a verified request.
  4. We confirm to you in writing once deletion is complete.

11.3 Exceptions and Third-Party Processors

We may retain limited information where the law requires it (for example, billing and tax records processed through our payment processor) or where it is needed to resolve disputes or enforce agreements; such data is kept only as long as required and then deleted. If your data was collected by an AI system we operate on behalf of a Titan Pulse client, we will forward your request to that client and assist them in completing the deletion, since they control that data.

12. Opt-Out Options

You may opt out of marketing emails (via unsubscribe links), SMS messages (reply "STOP"), cookie tracking (via browser settings or cookie pop-up), and AI data usage (upon request; may limit functionality).

12.1 Mobile Messaging (SMS/Text) Program

If you provide your mobile number and opt in — for example, by checking an SMS consent box on our contact or intake forms, or through a signed service agreement — Titan Pulse may send you recurring transactional and, where you have separately consented, marketing text messages (such as appointment reminders, service updates, and campaign notifications). Message frequency varies (typically 2–4 messages per month). Message and data rates may apply. Reply STOP to any message to opt out at any time, and reply HELP or contact [email protected] for assistance. Opting in to SMS is not a condition of purchasing any service.

12.2 Mobile Information & Third Parties

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share mobile phone numbers, or SMS/text-messaging opt-in consent, with third parties or affiliates for their own marketing or promotional purposes. We share mobile information only with the service providers (such as our messaging infrastructure provider, Twilio, and our CRM provider, GoHighLevel) strictly as necessary to deliver the messaging you requested, and those providers are bound by contractual privacy obligations.

13. Call Recordings & Transcripts

Our systems may record calls and store transcripts. Clients are responsible for ensuring proper consent from callers and compliance with local two-party recording laws. Titan Pulse uses recordings to improve AI accuracy, provide analytics, and enhance customer service automation. Recordings will never be publicly shared.

14. Restaurant Industry–Specific Data Practices

Because Titan Pulse provides AI services for restaurants—including ordering assistance, reservations, customer inquiries, and promotional campaigns—the following additional data handling practices apply:

14.1 Menu, Allergen, and Dietary Information

Restaurants may provide menu data that includes ingredients, allergen information, nutritional details, and dietary suitability (e.g., vegan, gluten-free). Titan Pulse does not verify the accuracy of this information. Restaurants are solely responsible for keeping menu and allergen information accurate and up to date, and for ensuring any statements made by AI systems are based on accurate data.

14.2 Reservation, Ordering, and Customer Communication Data

When AI systems handle reservation or ordering flows, we may process customer party size, preferred dining time, special requests, order details, and pickup/delivery preferences. Restaurants must comply with local health department communication requirements, state food service regulations, and any brand-specific franchise standards.

14.3 Call Recording and Customer Interaction Requirements

For restaurants taking orders or reservations via AI voice agents, the client is responsible for ensuring compliance with local two-party consent call recording laws, and disclosures must be made to customers when required. Titan Pulse provides tools but does not provide legal compliance scripts.

14.4 PCI Compliance for Payment-Related Workflows

If AI systems hand off users to a payment workflow, all payments must be processed through PCI-compliant systems (e.g., Stripe, PayPal). Titan Pulse does not store credit card numbers. Restaurants must ensure their POS or ordering system meets PCI DSS standards.

14.5 Local Restaurant Regulatory Requirements

Depending on the location, restaurants may be required to follow the FDA Food Code (if applicable), local or state restaurant licensing laws, and health inspection reporting requirements. Titan Pulse does not monitor for regulatory updates; clients are responsible for ensuring compliance.

15. Children's Privacy

We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If we discover such data was collected, we will delete it promptly.

16. Data Breach Policy

In the event of a data breach, Titan Pulse will:

  1. Investigate the incident
  2. Notify affected individuals and authorities as required
  3. Take corrective action to secure systems
  4. Maintain transparency throughout the process

Notification timelines follow applicable legal requirements (GDPR, CCPA, etc.).

17. Marketing Communications

We may send service updates, promotions, newsletters, and feature releases. You may opt out at any time.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on titanpulse.io. Continued use of the services following changes indicates acceptance of the revised policy.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

  • Titan Pulse LLC
  • Email: [email protected]
  • Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

By using Titan Pulse services, you agree to this Privacy Policy.